Connect With The Wager
Global access. Local trust. Reach the right team for account help, platform support, and questions about our AI-driven sports predictions.
Get Help Fast
Start with quick answers — most questions are solved in under two minutes.
Choose a Team
Product Support
Pick delivery and access, sign-in issues, and account guidance.
What to include
Pick ID, email used at checkout, and a one-line summary.
Billing & Payments
Receipts, payment confirmations, and charge questions.
All purchases are final. Eligible “Our Purpose” pick formats auto-credit upon loss (no cash refunds).
Security & Abuse
Report phishing, suspicious activity, or account compromise.
Important
Abuse of this channel may lead to account restrictions. Security issues are prioritized.
Partnerships
Affiliates, co-branded content, and data/API conversations.
Media & Press
Interview requests, quotes, podcasts, and features.
Human Inbox
Not a ticket — a person. Use this when you need to be heard or routed thoughtfully.
Use responsibly
Serious messages only; misuse may be filtered or ignored.
Where We Operate
One sports betting platform, many markets. Active across 15+ countries spanning North America, South America, Europe, Asia, Africa, and Oceania.
We do not take bets. We sell predictions, data, and tools.
Open Verified Records· Quick Country Jump
Mailing Address (no walk-ins)
375 University Avenue, Suite 1021
Toronto, Ontario
M5G 2J5
Canada
Use email for time-sensitive issues; mail isn’t monitored daily.
Careers.
We open roles rarely. We meet talent always. If selected, come prepared.
Explore Careers ·About The Wager
Helpful Links
How It Works ·Responsible Betting ·Records ·,,,,FAQs
FAQs
What’s the fastest way to reach the right team?
Use the lane that matches your issue and include your order ID (and pick ID if applicable):
Support — support@thewager.ai
Billing — billing@thewager.ai
Security — security@thewager.ai
Partnerships — partnerships@thewager.ai
Press — press@thewager.ai
I bought a pick but didn’t receive it — what should I do?
Check your inbox (and spam) for the purchase email, then check your dashboard. If it’s still missing, email Support with your order ID and checkout email — we’ll re-issue delivery: support@thewager.ai.
What info should I include to speed up my request?
For fastest resolution, include: order ID, account email, device/browser (for access issues), and a one-line summary (e.g., “NBA pick not delivered”). Attach screenshots if relevant.
What’s your refund policy? How does pick-credit work on “Our Purpose” picks?
All purchases are final. If an “Our Purpose” pick loses and eligibility is met (valid activation window, no void/push, and policy rules followed), we auto-credit your account with a pick credit once the final score is processed in our systems. No cash refunds.
How do I delete my account or request my data?
Email from your account address with subject “Data Request – Delete/Export.” We’ll verify identity and process per policy. Sensitive messages can go to the Human Inbox: human@thewager.ai.
Connect.
Assistance, as it should be.
Get Help Fast.
Start with quick answers. Many questions are solved in our FAQs in under two minutes.
Target response time: most messages answered within 1 business day.
Choose a Team.
Product Support
Pick delivery, access issues, account guidance.
Include: Pick ID, email used at checkout, and a brief summary.
Billing & Payments
Receipts, payment confirmations, charge questions.
All purchases are final. Eligible pick formats auto-credit upon loss.
Where Bettors Connect.
One platform, many markets. From North America to Asia, The Wager highlights how bettors interact across 15+ regions – from schedules and odds formats to cultural habits and risk styles.
We don’t take bets. We provide verified picks, data, and tools that fit any market’s rhythm.
Mailing Address (no walk-ins).
375 University Avenue, Suite 1021
Toronto, Ontario
M5G 2J5
Canada
Use email for time-sensitive issues; mail isn’t monitored daily.
Careers.
We open roles rarely. We meet talent always. If selected, come prepared.
Join the Talent Bench to be reviewed weekly, then monitored for role fit.